Legal

Shipping Policy

Last updated: August 18, 2026

Everything ships from our facility in Upper Dublin (Fort Washington), Pennsylvania.

Where we ship

Continental United States only — the 48 contiguous states and the District of Columbia.

We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, freight forwarders, or any international destination. We also do not ship to any address in a jurisdiction where the sale or possession of research peptides is restricted. If you place an order to an address we cannot ship to, we will cancel it and return your payment in full.

How payment affects timing

This is the part most customers ask about, so it is worth being explicit.

We accept Venmo and Zelle. Both are manual. When you click Place Order, your order is recorded as On Hold and nothing ships yet. That is expected — it does not mean anything went wrong.

What happens next:

You send the order total to the Venmo handle or Zelle contact shown on your confirmation screen and in your first email. Put your order number in the note or memo field. This is what lets us match your payment to your order without emailing you to ask.
We confirm the funds have landed. During business hours this is usually within a few hours; overnight and weekend payments are confirmed the next business morning.
Your order moves to Processing and you get a second email confirming we have your payment.
We pack and ship, and you get a third email with tracking.

Payment must reach us within 24 hours of checkout or the order is cancelled and the stock is released.

Processing time

Orders whose payment is confirmed before 12:00 p.m. Eastern on a business day generally ship the same day. Payments confirmed after that ship the next business day. We do not pack or ship on Sundays or federal holidays.

Carriers and delivery time

We ship UPS Ground or FedEx Ground. Typical transit within the continental U.S. is one to four business days from dispatch. Transit time is the carrier's estimate, not a guarantee, and weather and carrier backlogs are outside our control.

Packaging

Lyophilized material is stable at ambient temperature for the duration of ground transit, and we ship it in insulated mailers to limit thermal swing in transit. Packaging is plain and unbranded on the outside.

All shipments require an adult signature at delivery. Someone 21 or older must be present to sign. If no one is available, the carrier will attempt redelivery — please arrange to be there or use the carrier's hold-at-location option rather than authorizing an unattended drop.

Shipping rates

Flat-rate shipping is calculated at checkout and shown before you confirm. Free shipping thresholds, if we are running one, are shown on the cart page.

If your package is late

Carrier tracking sometimes stalls for a day or two and then catches up. If tracking has not moved for three business days, or if the package is more than three business days past its estimated delivery date, email support@aestheticamino.com with your order number and we will open a trace with the carrier.

Please contact us within 72 hours of the original estimated delivery date. Carriers impose their own filing deadlines on lost-package claims, and after those close there is nothing further we can do.

If your package arrives damaged

Photograph the outer box, the packaging inside, and the affected vials before unpacking further, and email the photos to support@aestheticamino.com within 24 hours of delivery. See the Refund Policy for how we resolve it.

Wrong address

We ship to the address you enter at checkout. Check it before you submit. If you spot a mistake, email us immediately — if the order has not been packed we can correct it at no charge. Once a package has shipped to an address you supplied, a reshipment is a new order at your cost.

Refused delivery

If a package is refused or returned undelivered, see the Refund Policy.

Contact

support@aestheticamino.com

For research use only. Not for human or veterinary use. Not a drug, food, cosmetic, or dietary supplement.